I did not receive a confirmation e-mail, did you receive my order?
Please check your junk mailbox as sometimes our automated e-mails are mistaken for spam. If your card was charged, then we received your order and are processing it in the order that it was received.
How long before I receive my order?
We try to get every order out next business day, however, this is not always possible depending on the number of orders we receive. Your order will ship out within 1-3 business days. Once shipped, depending on your location (we ship from Oregon) and the shipping service you choose, your order will take 2-3 business days to arrive at your provided shipping address.
Can you send my tracking information, I haven’t received it?
Tracking information is sent automatically when we print the shipping labels. If you haven’t received it, then we have not yet processed your order. Also, check your junk mailbox, it may be there.
Do you offer discreet shipping?
Yes. All of our packages are shipped with discreet packaging and labeling.
There is an issue with my order, how do I go about getting it resolved?
The best way to get in contact with us is via e-mail at sales@hempworldwideshop.com. Our business hours are Monday thru Friday 8AM to 4PM PST. You can also contact us by phone at (541)582-0726 during business hours.